Deposit requestedPlatform · EUR 125.50
For support and operations teams
Resolve critical customer cases without querying production.
Search by customer, transaction, order or application ID and see the complete business timeline across your services and external providers.
For payment operations, support operations and L2 investigation teams
Search byPayment ID
Valuepay_01842
Provider accepted paymentPSP · provider reference psp_7741
Callback expectedNo callback event received
Investigation openedOperator · L2 Payments
Next actionCheck payment status with the provider; do not credit the account manually yet.
The investigation gap
A customer sends an ID. The evidence is spread across five systems.
Support knows approximately when the problem happened, but not which service or provider owns the missing step. The case moves to L2, payments and engineering while the customer waits.
Search every system
Teams switch between support tools, internal admin panels, provider dashboards and technical logs.
Translate technical evidence
Raw names, schemas and identifiers make a simple customer journey difficult to reconstruct.
Guess what is missing
A successful step is visible somewhere, but proving which expected event never arrived requires engineering help.
Calipso is the business evidence layer between production systems and operational teams. It complements your help desk and observability stack; it does not replace them.
Concrete investigations
From one identifier to the next defensible action.
Each timeline uses the same model: explicit business events, related entities and correlation context supplied by your systems.
Payments
Missing deposit or withdrawal
Connect operator, platform and PSP evidence.
ENTERED BY OPERATORTransaction · tx_7741
- Withdrawal requested
- Manual review approved
- Provider submission missing
DECISIONRetry provider submission; do not ask the customer to repeat the withdrawal.
Money movement
Transfer, refund or payout
Find the last successful step and provider response.
ENTERED BY OPERATORPayment · pay_01842
- Refund accepted
- Provider processing
- Settlement pending
NEXT ACTIONShare provider status and wait; no duplicate refund.
Customer journey
Order or onboarding case
Follow services, review and fulfilment in sequence.
ENTERED BY OPERATORApplication · app_2048
- Application submitted
- KYC check completed
- Manual review requested
NEXT ACTIONRoute to the review queue with the completed KYC evidence.
These are representative workflows. A pilot maps the events and integrations your systems actually provide.
How Calipso works
Keep production ownership with engineering. Give investigation access to operations.
Send explicit business events
Applications deliver immutable events through the SDK or Event API.
Relate the journey
Calipso connects customer, payment, order and application entities with correlation context.
Investigate where you work
Search in Calipso or embed the read-only timeline in an existing support or admin tool.
Business evidence, not raw logs
Readable enough to act on. Explicit enough to trust.
Calipso stores the facts your applications deliberately send, then presents them with project-owned business meaning.
Event CatalogGive system events readable names and manage the vocabulary operators see.
Custom enrichmentMap raw paths to typed business attributes without rewriting the original event.
Related contextSee related entities, correlation IDs and available global events such as incidents or deployments.
Clear boundariesKeep Datadog, your help desk and provider tools. Calipso connects their business evidence.
Implementation enablers
A small producer integration. A flexible operational surface.
Engineering controls which bounded business events leave its systems. Operations consumes the resulting evidence in Calipso or through an API.
SDK and Event API
Send single or batch events with retry-safe IDs. Start with synthetic or anonymized identifiers and only the payload fields required for the pilot.
PHP SDK documentation on PackagistRead-only Timeline API
Embed cursor-paginated timelines, related entities, display names, enrichment and raw payloads into an existing CRM, help desk or admin interface.
GET /api/v1/timelineA bounded pilot
Start with the smallest useful evidence set.
No replacement programme is required. Connect one journey, validate the investigation and expand only when it proves useful.
Project isolation
Credentials, catalogs, mappings and reads are scoped to a project.
Role-based access
System administrators and partner users receive separate, explicit permissions.
Payload minimization
Your applications choose the bounded fields they send; application logging redacts event payloads and identifiers.
Safe pilot data
Begin with synthetic or anonymized events before connecting a production delivery flow.
Pilot one investigation
Bring one recent difficult case.
We will map the systems, events and identifiers required to reconstruct it in Calipso.